Transport for
London

We have worked closely with Transport for London on some of its most important and iconic projects and programmes since it was established in 2000, and for two decades before that for London Underground and the Docklands Light Railway. We have consistently provided high profile strategic support and have won a prestigious Transport for London Best Supplier Award.

Challenge
Transport for London (TfL) is the local government body responsible for implementing the Mayor’s Transport Strategy and for managing transport services across London. TfL’s greatest challenge is to maintain and improve infrastructure while ‘keeping London moving’ in a busy, high demand urban environment.

TfL has been amongst the first major transport providers to recognise the importance of Intelligent Clienting and developing project and programme management capability in order to enhance delivery efficiency. Nichols has been advising and assisting in this capability for London Underground since 1980 and for TfL since 2003, using best practice from the wider project and programme management and infrastructure industries.

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Experience
Supporting the Programme Director, Nichols helped London Underground to design and deliver the innovative Cooling the Tube programme, creating the strategic vision and providing clarity. Our team established a robust execution plan and engaged stakeholders through structured public relations and dedicated interface management teams. In addition, we led ‘trial’ projects covering both infrastructure and rolling stock.

Over a five year period, we supported London Rail in its take-over of the East London Line project from the Strategic Rail Authority. We helped bring the railway into operation by guiding the client through accreditation, developing the maintenance strategy, leading the procurement of the maintenance contract, and completing all third party agreements to enable operation.

As TfL’s business lead on the development of the Brent Cross shopping centre, Nichols worked in close collaboration with London Borough of Barnet, the Greater London Authority and the Developers to enable the £4.5bn redevelopment of the area. We facilitated the concise definition of infrastructure requirements, brokered agreement of designs and delivery strategy, and established commercial agreements providing control for TfL’s strategic risks.

Nichols supported TfL in the development, procurement, and implementation of the Oyster Card, the world-leading smart ticketing scheme that has greatly improved travel by public transport in London. We led the internationally recognised best practice ‘Managing Schemes at Interchanges’. We developed TfL’s Corporate Gateway Assurance Process, and contributed to the creation and implementation of the Project Management Framework and TfL Pathway, the current project and programme management methodology. We have supported the development of TfL’s Commercial Centre of Excellence, improving organisational efficiency and effectiveness. This work was highly praised by the National Audit Office as a best-in-class example of a coherent change programme.

Managing London’s
iconic transport system

We led a strategic review of London Underground’s ability to deliver its £1.4bn annual capital expenditure programme in 2011. For more information on this work, please see TfL Capital Programmes Delivery Capability.

The TfL Programme Management Office required an Integrated Project Controls solution, which was sufficiently scaleable and flexible to be applied across the organisation. Nichols undertook a requirements analysis and developed the business case for delivery. We introduced a fresh approach and were the guiding mind for the proposed solution; supporting the team in engaging with the TfL community and other stakeholders for the roll out of the new approach within the organisation. We developed the TfL Project Handbook covering all project controls related disciplines.

Benefits
Over the many years we have been providing high profile strategic support to TfL, they have created new ways of delivering value to passengers and continued to lead the way in managing the major investments. These are necessary to maintain London’s pre-eminent position as a global financial centre and a place where people can enjoy living and working. Our continued engagement with TfL demonstrates our strategic value to the client and we are proud of the part we have played in TfL’s growing record of success.

Stories

London 2012 Olympic
and Paralympic Games
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Transport for London Nichols-TFL Crossrail Nichols_Group_Crossrail_Thumbnail Nuclear Decommissioning Authority Nichols_Group_Nuclear_Decommissioning_Authority_Thumbnail Thales Nichols-Thales-Thumbnail Anglo American Nichols-Anglo-American Department for Transport Nichols_Group_Department_For_Transport_Thumbnail Sellafield Nichols_Group_Sellafield_Thumbnail Office of Rail Regulation Nichols_Group_Office_For_Rail_Regulation_Thumbnail

Iconic Stories

Jubilee Line Extension Nichols-Jubilee-Line Highways Agency Nichols-Highways-Agency Docklands Light Railway Nichols-DLR Hong Kong West
Kowloon Expressway
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AVIVA Nichols-AVIVA Crossrail Early Years Nichols_Group_Crossrail_Early_Years_Thumbnail Department for Transport Intercity Express Programme Nichols_Group_Department_for_Transport_Intercity_Express_Programme_Thumbnail Transport for London
Capital Programmes
Delivery Capability
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Hong Kong
Highways Department
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Network Rail Black Diamond Nichols-Network-Rail-Black-Diamond-thumb A Major UK Bank Nichols-A-Major-UK-Bank Network Rail
Improving Delivery
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