AVIVA

Nichols were commissioned to design a fresh approach and bring about strategic change, enabling Aviva to maximise the benefits of its journey through merger and acquisition.

Challenge
Aviva is a British multinational insurance company and a market leader in an industry under continual regulatory scrutiny. It faces challenges in an increasingly competitive and on-line marketplace while under pressure to realise savings promised to investors.

Having previously helped Aviva through the mergers of CGU and Norwich Union, Nichols was assigned to define and implement a series of transformational change programmes across the business.

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Experience
Following the merger with CGU, we initiated and led a programme to rationalise the production and distribution of general insurance products and operations. Deploying innovative technology, we helped establish on-line business operations, and an entirely new business model.

We led the effort to outsource the back-office and customer facing general insurance operations and helped to rationalise the mobile workforce. We then created Programme Management Offices and transformed the capability of the project management community through new management frameworks, training, coaching and mentoring.

Transformational change programme

Benefits
Nichols enabled the client to rise above the detail and express plans in terms that were meaningful and acceptable to both senior managers and those involved in the planning. In each programme, we helped the business to set priorities based on business opportunity and threats from the competition and the regulator, and to introduce new initiatives incrementally to build confidence and momentum. Aviva was then able to make full use of the benefits of its journey through merger and acquisition.

Stories

London 2012 Olympic
and Paralympic Games
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Transport for London Nichols-TFL Crossrail Nichols_Group_Crossrail_Thumbnail Nuclear Decommissioning Authority Nichols_Group_Nuclear_Decommissioning_Authority_Thumbnail Thales Nichols-Thales-Thumbnail Anglo American Nichols-Anglo-American Department for Transport Nichols_Group_Department_For_Transport_Thumbnail Sellafield Nichols_Group_Sellafield_Thumbnail Office of Rail Regulation Nichols_Group_Office_For_Rail_Regulation_Thumbnail

Iconic Stories

Jubilee Line Extension Nichols-Jubilee-Line Highways Agency Nichols-Highways-Agency Docklands Light Railway Nichols-DLR Hong Kong West
Kowloon Expressway
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AVIVA Nichols-AVIVA Crossrail Early Years Nichols_Group_Crossrail_Early_Years_Thumbnail Department for Transport Intercity Express Programme Nichols_Group_Department_for_Transport_Intercity_Express_Programme_Thumbnail Transport for London
Capital Programmes
Delivery Capability
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Hong Kong
Highways Department
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Network Rail Black Diamond Nichols-Network-Rail-Black-Diamond-thumb A Major UK Bank Nichols-A-Major-UK-Bank Network Rail
Improving Delivery
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