A Major UK Bank

Nichols designed and implemented a new incident management system which resulted in staff empowerment and a significant reduction in the risk of operational failure.

Challenge
Banks require highly effective and responsive incident management systems. The Risk Oversight Unit engaged Nichols to design and implement standardised systems and gain organisational commitment to support effective incident management.

Nichols_Group_Major_Bank_Slider

Experience
Working methodically across the divisions of the bank, we initiated the project developing requirements and gaining investment authority for a replacement incident management system. We managed both its procurement and successful implementation with a lean project management team. Being a public body, our attention to detail had to be particularly thorough, which included the development of four workable options and engagement with a series of vendors.

Although the concept is relatively simple, winning the support of the many stakeholders for solutions that would change their personal ways of working was challenging. Open communications and trust were of paramount importance to the success of the venture.

Empowering staff
and reducing risk

Through meticulous planning and engagement with senior executives, we were able to secure support and even enthusiasm for the new approach.

Benefits
We designed, procured and installed the incident management system. The bank learned from our approach to managing programmes, programme risks and the option appraisal methodology.

We were able to initiate changes that empowered staff to contribute to the improvement of the management and operations of the bank. The organisation is more confident and the risk of operational failure is drastically reduced.

Stories

London 2012 Olympic
and Paralympic Games
Nichols_Group_London_2012_Olympics_Thumbnail
Transport for London Nichols-TFL Crossrail Nichols_Group_Crossrail_Thumbnail Nuclear Decommissioning Authority Nichols_Group_Nuclear_Decommissioning_Authority_Thumbnail Thales Nichols-Thales-Thumbnail Anglo American Nichols-Anglo-American Department for Transport Nichols_Group_Department_For_Transport_Thumbnail Sellafield Nichols_Group_Sellafield_Thumbnail Office of Rail Regulation Nichols_Group_Office_For_Rail_Regulation_Thumbnail

Iconic Stories

Jubilee Line Extension Nichols-Jubilee-Line Highways Agency Nichols-Highways-Agency Docklands Light Railway Nichols-DLR Hong Kong West
Kowloon Expressway
Nichols-Hong-Kong-West-Kowloon-Expressway-Thumbnail
AVIVA Nichols-AVIVA Crossrail Early Years Nichols_Group_Crossrail_Early_Years_Thumbnail Department for Transport Intercity Express Programme Nichols_Group_Department_for_Transport_Intercity_Express_Programme_Thumbnail Transport for London
Capital Programmes
Delivery Capability
Nichols-Transport-For-London-Capability-Programmes
Hong Kong
Highways Department
Nichols-Kong-Kong-Highways-Department
Network Rail Black Diamond Nichols-Network-Rail-Black-Diamond-thumb A Major UK Bank Nichols-A-Major-UK-Bank Network Rail
Improving Delivery
Nichols_Group_Network_Rail_Improving_Delivery_Thumbnail