Intelligent Clienting

Challenge
Establishing an intelligent client function is essential to successful project delivery. Intelligent Clienting provides a unique bridge from policy to delivery. It gives confidence that policy will be successfully implemented, investment will be directed wisely, and benefits realised. Outcomes can then be achieved with a wholly successful outcome.

Approach
Intelligent Clienting is the process of working closely with an organisation’s leadership team to design, develop and implement an intelligent client capability. The client team has a clearly defined role and responsibility to ensure that business objectives are delivered successfully and efficiently.

Leading in design and
delivery of Intelligent Clienting

We understand the importance of appointing a credible client at the earliest stages, empowered to direct investment and ensure the required competencies are in place. These competencies include clear definition of requirements, business case development, stakeholder management, and strategic risk management. Our expertise is delivered through advice and guidance, or by taking on the role of the client over an agreed period.

Benefits
Our involvement brings improved leadership skills and clearly defined accountabilities. We ensure a focus on the strategy, the business case and funding and investment, delivering improved relationships with stakeholders, and clear roles and responsibilities that work in harmony with those of the business.

We are leaders in the design and delivery of the intelligent client and sponsorship capability, advising major organisations including Network Rail, the Department for Transport and the Highways Agency.

Stories

London 2012 Olympic
and Paralympic Games
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Transport for London Nichols-TFL Department for Transport Nichols_Group_Department_For_Transport_Thumbnail